Difficult people are everywhere 

• Their numbers are small but their impact is large
• Habitual behavior that affects most of the people with who they come in contact 
• Frustrate and demoralize Loss of productivity and absenteeism
• Companies lose customers or clients

Why Should You Attend

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive

Area Covered

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

• Analyze your reaction – what do you have control over
• What makes it difficult for you?
• What is the problem from your perspective?
• Strategies and steps to manage and handle the situation
• Business communication and styles
• Learn how to identify a difficult boss
• Common Mistakes people make with difficult bosses
• Ways to be Manage the difficult boss

Learning Objectives

• Steps to handle the different types of difficult people
• Identify the different types of difficult people

Who Will Benefit?

• Leaders
• managers
• individual contributors
• high potentials
• baby boomers 
• etc.