At api.complytalks.com, we understand that unforeseen circumstances may lead to the cancellation or rescheduling of a webinar. Our commitment is to provide you with flexible options in such situations. Please review our updated refund policy:

1. Webinar Access

Access to Live webinar joining links, Transcripts, Downloadable recorded sessions, and Webinar slides/Handouts is facilitated through the api.complytalks.com app, as specified in the invoice. If registrants encounter any issues or face difficulty accessing any of the just mentioned, we encourage them to reach out to our customer support team at 661 336 9555 or 661 336 9565 on a real-time basis. Please note that api.complytalks.com cannot be held responsible if a registrant encounters challenges in gaining access to the purchased material, webinar, or related services.

2. Force Majeure

api.complytalks.com shall not be liable for any failure, cancelation, reschedule, or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, speaker sickness, technical issues, or other labor disputes.

3. Cancellation or Rescheduling

In the rare event of a webinar cancellation or rescheduling due to factors beyond our control, such as insufficient registrations, speaker illness, or force-majeure events, attendees will be notified 24 hours before the scheduled start time by our webinar team via call and email.

If a webinar is canceled, it may be rescheduled, and attendees will promptly receive the new date. We also reserve the right to substitute the current webinar with another webinar at a different time, or date, or conducted by a different speaker.

Refund Options

For Cancellations or Rescheduling, we offer the following options:

• Attend the same webinar at a newly rescheduled date and/or time.
• Access the same webinar stream (1-Time Recording) if the new date is inconvenient.
• Choose a different webinar of equal value at a future date.
• Exchange for on-demand recordings (past events) totaling the original amount paid.
• If a registrant opts for a refund, we can initiate the refund exclusively in the form of a Credit Voucher valid for 12 months, equal to the original amount paid.

4. Technical Issues

At api.complytalks.com, we are committed to delivering a seamless webinar experience. However, it's important to note the following:

a). Registrant’s End

While we make every effort to ensure a smooth experience, we cannot be held responsible for technical problems that may arise on the registrant's end. To enhance your experience, we recommend checking system requirements well in advance.

b). Speaker's End

Additionally, while we strive for excellence in every webinar, api.complytalks.com cannot be held responsible for technical issues originating from the speaker's end. We work closely with our speakers to minimize disruptions, but occasional technical challenges are beyond our immediate control.

5. Incorrect Product or Participants Selection

Our registration process is designed for simplicity, allowing users easy access to their preferred webinars. However, in the unlikely event that an incorrect webinar product is selected or an incorrect number of participants is added during the purchase, kindly note the following:

a). Responsibility:

While we strive for a user-friendly experience, api.complytalks.com cannot be held responsible for instances where an incorrect product or participant count is selected during the registration process.

b). Refund Policy:

In such cases, a refund can only be issued in the form of a Credit Voucher. This voucher will be valid for 12 months and will be equivalent to the original amount paid.